Water Frequently Asked Questions

[+] [−] Is my drinking water safe?

Yes, our water meets all of EPA’s health standards. We have conducted numerous tests for over 80 contaminants that may be in drinking water. We only detected 10 of these contaminants. We found all of these contaminants at safe levels.

[+] [−] What is the source of my water?

Your water, which is surface water, comes from the French Broad River. Our goal is to protect our water from contaminants and we are working with the State to determine the vulnerability of our water source to potential contamination. The Tennessee Department of Environment and Conservation (TDEC) has prepared a Source Water Assessment Program (SWAP) Report for the untreated water sources serving this water system. The SWAP Report assesses the susceptibility of untreated water sources to potential contamination. To ensure safe drinking water, all public water systems treat and routinely test their water. Water sources have been rated as reasonably susceptible (high), moderately susceptible (moderate) or slightly susceptible (low) based on geologic factors and human activities in the vicinity of the water source. The Newport Utilities sources rated as moderately susceptible to potential contamination.

An explanation of Tennessee’s Source Water Assessment Program, the Source Water Assessment summaries, susceptibility scorings and the overall TDEC report to EPA can be viewed online at www.state.tn.us/environment/dws/dwassess.shtml or you may contact the Water System to obtain copies of specific assessments.

[+] [−] Why are there contaminants in my water?

Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. Community water systems are required to disclose the detection of contaminants; however, bottled water companies are not required to comply with this regulation. The presence of contaminants does not necessarily indicate that water poses a health risk. More information about contaminants and potential health effects can be obtained by calling the Environmental Protection Agency’s Safe Drinking Water Hotline (800-426-4791).

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[+] [−] How can I get involved?

Our Water Board meets on the first Monday of each month at 3:30 p.m., at the main office 170 Cope Blvd. Please feel free to participate in these meetings.

[+] [−] Is our water system meeting other rules that govern our operations?

The State and EPA require us to test and report on our water on a regular basis to ensure its safety. We have met all of these requirements. Results of unregulated contaminant analysis are available upon request. We want you to know that we pay attention to all the rules.

[+] [−] Is it normal for my water to be slightly discolored?

Due to all water containing dissolved contaminants, occasionally your water may exhibit slight discoloration. We strive to maintain the standards to prevent this. We at Newport Utilities work around the clock to provide top quality water to every tap. We ask that all our customers help us protect our water sources, which are the heart of our community, our way of life and our children’s future.

[+] [−] Do I need to take special precautions?

Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have under-gone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly, and infants can be particularly at risk from infections. These people should seek advice about not only their drinking water, but food preparation, personal hygiene, and precautions in handling infants and pets from their health care providers. EPA/CDC guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbiological contaminants are available from the Safe Drinking Water Hotline (800-426-4791).

[+] [−] Water System Security

Following the events of September 2001, we realize that our customers are concerned about the security of their drinking water. We urge the public to report any suspicious activities at any utility facilities, including treatment plants, pumping stations, tanks, fire hydrants, etc. to 423-625-2850.

[+] [−] Do you have a Consumer Confidence Report?

Yes, it can be downloaded here.