A Usage Alert is a helpful notification that can help you stay informed about your power and water usage. By setting personalized hourly and/or daily usage thresholds in your SmartHub app, you can receive instant notifications whenever your usage exceeds (or falls below) the usage thresholds that you have chosen. This proactive approach empowers our customers to make informed decisions about their usage habits and potentially reduce the cost of their monthly bills.
Follow these steps to receive Usage Alerts:
Step 1: Download SmartHub
1. Click “Don’t have an account? Register now.“
2. Register your SmartHub account by inputting your NU Account information and Contact Information.
*You will need your NU Account Number (located at the top of your utility bill).
Recommended: Review Hourly/Daily Usage Breakdown
1. On the homepage of SmartHub, click Usage
2. Choose your Service (Electric or Water) & Select the Account
3. Choose a Usage View
*To view an hourly breakdown, click the bar in the chart above each date you’d like review.
*Use the Usage measurement along the side of the chart to set your Usage Alert thresholds (next step).
→ Click here to view a visual guide for viewing your Usage Breakdown.
Step 2: Enable your Usage Alerts
**Make sure the contact information on your account is correct to ensure timely delivery of notifications.**
1. Open your SmartHub App
2. Go to Settings → Manage Notifications → Usage (under Notification Type) → Usage Alert
3. Click “Add New Alert”
4. Choose the Account & Meter you want to receive notifications for (all active electric and water meters will be listed)
5. Click “Continue,” then choose the contact methods that you would like to receive Usage Alert Notifications on (email, SMS).
6. Click “Save”
*If you want to set alerts for multiple accounts or meters, repeat the above process with your chosen account/meter selected at the start.
Watch Here:
What do the notifications look like?
Email:
Text:
