| Outage Info

If you need to report an outage, please call our Outage Management System (OMS) at 423-625-2800 option 1, then option 1 or follow the below steps to Report an Outage in SmartHub.

You’re on the right page if you need to report an outage, check on current or planned service interruptions, or learn how to prepare for outages—whether they’re scheduled or unexpected.

Outage Management System (OMS)

With our outage call management system (OMS), you can report an outage, check on the status of an outage, receive updates via automated callback messages, and more. You will need your account number to access the system (you can find it at the top of your bill). For a step-by-step OMS flow chart, please click here. 

Report an Outage in SmartHub

SmartHub users can report an outage at their service address by logging in to their SmartHub account via their browser or smartphone app. Locate the main navigation menu, click “Report Power Outage,” confirm that the service address is correct, input any relevant information in the comments box, then click “Submit.”

Planned Service Interruptions

Sometimes, necessary maintenance may cause temporary interruptions in your utility services. We will do our best to place an automated courtesy call if your service may be disrupted due to planned outages. To insure that you receive these calls, please let us know if your phone number changes. View upcoming planned outages.

Preparing for a Power Outage

Your electrical service can be disrupted for a number of reasons, including lightning, high winds, ice and heavy snow, and equipment failure. Service is usually restored within a short period of time, however major power outages for extended periods can occasionally happen. Check out our resources for advice on what to do in these situations.

Electrical Safety Tips

At home or at work, electricity is never something that should be handled or approached carelessly. Electricity can be dangerous – even deadly. That’s why we’ve put together some simple, yet essential safety guidelines to help you avoid accidents around the house or in the workplace. Read the article.

Outage Map

Want a quick overview of where we are experiencing outages in our local area? Check out our outage map. 

Call before you Dig

811 is the number you should call before you begin any digging project. This federally-mandated “Call Before You Dig” number was created to help protect you from unintentionally hitting underground utility lines while working on digging projects. Learn more details about “Call Before You Dig”.