| Outage FAQs
If you need to report an outage, please call our Outage Management System (OMS) at 423-625-2800 option 1, then option 1 or follow the below steps to Report an Outage in SmartHub.
Outage Map
→ View our Outage Map
Outage Map Key:
- Color Key (top): The color key at the top indicates the number of outages in a zip code located on the map.
- Active Outages = total locations affected
- Total Customers Affected = total customers without power
- Total Customers = overall NU Electric customer count (this number will rarely vary)
- Outages By Area: expand the arrow (<) to view a list of outages by zip code
This Outage Map does not show previously-restored outages; outages that have been registered on our system will show here. If you remain without power after your outage has been cleared from the map, please Report an Outage in SmartHub or call our main office line at (423)625-2800 option 1, then option 1 again.
Outage Management System (OMS)
With our Outage Management System (OMS), you can report an outage, check on the status of an outage, and more.
Automated OMS Call System: (423) 625-2800 option 1, then option 1 again
Need Help?
- View a Step-by-Step Guide to Using the Automated OMS Call System
- View a Step-by-Step Guide to Reporting an Outage in SmartHub
**You will need your NU account number to access the system- you can find it at the top of your bill.
Report an Outage in SmartHub
SmartHub users can report an outage at their service address by logging in to their SmartHub account via their browser or smartphone app. Locate the main navigation menu, click “Report Power Outage,” confirm that the service address is correct, input any relevant information in the comments box, then click “Submit.”
You can also report an outage by calling our main office line at (423)625-2800 option 1, then option 1 again.
Need Help?
Planned Service Interruptions
Sometimes, necessary maintenance may cause temporary interruptions in your utility services. We will do our best to place an automated courtesy call if your service may be disrupted due to planned outages. To insure that you receive these calls, please let us know if your phone number changes.
Electrical Safety Tips
At home or at work, electricity is never something that should be handled or approached carelessly. Electricity can be dangerous – even deadly. That’s why we’ve put together some simple, yet essential safety guidelines to help you avoid accidents around the house or in the workplace.
→ Read “Electrical Safety Tips”
Call Before You Dig
811 is the number you should call before you begin any digging project. This federally-mandated “Call Before You Dig” number was created to help protect you from unintentionally hitting underground utility lines while working on digging projects. Learn more about “Call Before You Dig”.
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Drive-Thru: 8:00-4:30 Mon-Thurs
Kiosk: 24/7
