SmartHub FAQs
What is SmartHub?
SmartHub is our all-in-one NU Account management app, designed to help you stay informed about your bills, usage, and more. SmartHub is a product of NISC, our business management platform, and completely integrates with our system- this ensures that all information found in your SmartHub account is accurate and timely.
How do I sign up for SmartHub?
Signing up for SmartHub is as simple as 1…2…3!
1. Download the app or go to NewportUtilities.SmartHub.Coop/Login
2. Click “Don’t have an account? Register now.“
3. Register your SmartHub account by inputting your NU Account information and Contact Information
*You will need your NU Account Number (located at the top of your utility bill).
What can I do in SmartHub?
With SmartHub, you can:
- Pay Bills
- Monitor Usage
- Report Outages
- Submit & Track Service Requests
- See Bill and Payment History
- View Your Services
- Enroll in Payment Options
- Manage your Notifications
+ more!
What do the menu options mean in SmartHub?
You will find the SmartHub main menu on the left-hand side of your SmartHub account.
SmartHub Main Menu Key:
- Bill & Pay
- Auto Pay Program: Enroll and manage your Autopayments
- Billing History: View your previous bills
- Budget Billing: Enroll and manage your Budget Billing (learn more)
- Make A Payment: View scheduled payments and pay your bill
- Payment Extensions: Extend the due date of your bill (Note: you can only do this once per rolling 12-month period)
- Payment History: View your previously-posted payments
- Usage
- Average Usage: Select the interval freqeuency and your date ranges to calculate your average usage at your service address
- Usage Explorer: View your usage for your selected date(s)/date ranges at your service address. You can also view your meter averages and temperature averages for your selected date(s).
- My Services: View the services your account is currently enrolled in at NU.
- Contact Us:
- Location of NU’s main office
- Report Power Outage: Learn how to Report an Outage in SmartHub
- Report An Issue: Submit a Service Request for a issue occuring on your property
- Track Issue Status: monitor the progress of any Service Orders you have submitted
- Settings
- Billing Address Information: Update your Billing Address and any Seasonal Addresses you may have
- Contact Methods: Update your phone number and email address
- Manage Notifications: Choose how you would like to be contacted by NU for various topics
- Paperless Billing: enroll in e-bills to stop receiving paper bills by USPS
- Registered Accounts: Add additional users to your NU Account
- Security: Update your password, Hint Questions, and Security Phrases to keep your SmartHub account secure
- Stored Payment Accounts: Update your forms of payment on file
*You will also see Quick Links to popular SmartHub menu options listed below the main menu, as well as links to external helpful resources (Outage Map, Start or Stop Services, etc.).
How do I use SmartHub?
Need Help with SmartHub?