WATER QUALITY FAQs

Image of clear running water in a pool of water
Where can I learn about the standards that NU must follow for Water Quality?

You can learn more about water quality standards in our annual Water Quality Report here: https://newportutilities.com/water-quality-report

Why is my water cloudy?

Cloudy water in a glass cup

 

 

 

Cloudy water is normal for all water systems from time-to-time, especially after flooding or heavy rains. Cloudy water is the result of water with a high air-bubble content.

This often occurs after a water outage when air, rather than water, has been pushed through the pipe system. This occurrence is called “entrained air” and does not affect the quality of your water; it is completely safe to consume.

Crews will flush water lines to remove excess air after heavy weather conditions.

If the issue does not resolve within a week, please Report an Issue in SmartHub or contact Customer Service:

Why is my water discolored?

Discolored Water in a Glass Cup

Discolored water is normal for all water systems from time-to-time. Sedimentation occurs in water lines after flooding and heavy rains; it is not harmful to consume.

If you are experiencing murky or discolored water, we would recommend waiting to do laundry to avoid potential staining. If you notice discolored water, please wait for 30-40 minutes and then run the cold water faucets in your bathtubs and sinks for 1-2 minutes. You should notice that the water begins to clear up.

If the issue does not resolve within a week, please Report an Issue in SmartHub or contact Customer Service:

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