Q: Where can I learn about the standards that NU must follow for water quality?
A: You can learn more about the quality standards in our annual Water Quality Report here:Ā https://newportutilities.com/wp-content/uploads/2023_Water_Quality.pdf
Q:Ā Why is my water cloudy?
A: Cloudy water is normal for all water systems from time-to-time, especially after flooding or heavy rains. Cloudy water is the result of water with a high air-bubble content; this often occurs after a water outage when air, rather than water, has been pushed through the pipe system. This occurrence is called āentrained airā and does not affect the quality of your water; it isĀ completely safe to consume. Crews will continue to flush water lines to remove excess air. If this issue does not resolve within a week, please call or email Customer Service: (423) 625-2800 or [email protected]
Q:Ā Why is my water discolored?
A:Ā Discolored water is normal for all water systems from time-to-time. Sedimentation occurs in water lines after flooding and heavy rains; it isĀ not harmful to consume, but we would recommend waiting to do laundry so as to avoid staining. If you notice discolored water, please wait for 30-40 minutes and then run the cold water in your bathtubs and sinks for 1-2 minutes (if NU has asked that customers limit water usage, please wait until we have stated to resume normal usage before doing this). You should notice that the water begins to clear up. If this issue does not resolve within a few days, please contact Customer Service: (423)625-2800 or [email protected].