New Service FAQs

If you are a New Customer who has never had services with NU before, follow these steps:

1. Download and complete the Application for Residential Service or Application for Commercial Service (depending on the type of service you require).
2. Download and complete the AutoPay Authorization Form, if you are interested in setting up automatic bank drafts on your bill’s due date.
3. Email [email protected] to request your secure upload link for your application materials.
4. Once received, submit your completed application, proof of ownership or renters lease, and a copy of your ID to the secure upload link.
5. Our Customer Service team will perform a soft credit check through Equifax to determine the amount of your New Service Deposit ($0, $100, $200, or $300 depending on the Equifax results).
6. You will be asked to pay your New Service Deposit fee (if required, based on Equifax soft credit check) and a connection fee for the service(s) you require before service can be turned on at the location.

*Service is typically established the next business day after payment. Service can be requested same-day (before 3 p.m.) for an added fee of $25. 

If you are a Previous or Current Customer who is interested in re-instating service, transferring service to a new address, or adding a new service to your current account, please read the following:

• If you are a previous customer who has moved away from our service area and has now moved back within a year, NU will re-activate your previous account. You will need to contact us at (423)625-2800 or [email protected] to alert us of your move, update your service address, and confirm your contact information. You will be responsible for paying off any remaining debt to Newport Utilities, as well as the account Deposit (if required), before service can be re-established.

• If you are a previous customer who has moved back, but it has been over a year, we ask that you follow the above steps for a New Customer to establish service at your address.

• If you are a current customer who would like to change service addresses, you will need to re-submit the Application for Residential or Commercial Service for the new address to Customer Service. If you have a deposit on file and no bad-debt to NU, your deposit will be transferred to the new service address and you will not be reuiqred to pay a new deposit. You will be asked to pay off any remaining balances on your account before the transfer can be made.

• If you are a current customer who would like to add a second service address to your customer account, you will need to complete the Application for Residential or Commercial Service for the new address and pay the New Service Fee(s) and the Deposit (if required) for the new service address.

*All Customer Service Forms can be found here: https://newportutilities.com/forms 

New Service Fee(s) + Deposit (if required): 

New Service Fees:

• Electric: $50 
• Water: $25
• Wastewater: $25
• Same-Day Fee: $25 (before 3 p.m.)

Deposit:

After receiving your application materials, our Customer Service team will perform a soft credit check through Equifax to determine the amount of your New Service Deposit ($0, $100, $200, or $300 depending on the Equifax results). The amount of the deposit is determined by Equifax based on outlying debt and payment history.

*Fees & Deposits prices updated 2022.

NUConnect is proud to offer Broadband internet and phone service to our community! Visit NUConnect.com to learn more about our internet and phone plans.

You can determine elibility for Broadband services at your location and create a New Service Request using our Check Availability search engine: https://newportutilities.smarthub.coop/ui/#/newConnect/serviceLocation

Contact NUConnect Customer Service:

Phone: (423)532-3555

Email: [email protected]