Hours and Operations
Hours
We are happy to assist you with your utility needs, in-person and virtually.
Our hours are as follows:
- Lobby: 8:30 am-4:00 pm | Tuesday through Thursday
- Available Services: Bill Pay, Applications for Service at Existing Locations, Disconnection of Services at Existing Locations, Transfers, Deceased Accounts, Security Lights, Account Inquiries/Assistance, General Questions
- Drive-Thru: 8:00 am-4:30 pm | Monday through Thursday
- Available Service: Bill Pay
- *Please provide copy of bill at window
- Cash and Check payments only
- Phone Operators: 7:30 am-4:30 pm | Monday through Thursday + 7:30 am-4:00 pm on Friday
- Available Services: Billing and Account Inquiries, Instructions for Applications, General Questions
*Online Operations through SmartHub, our account management tool, are available 24/7.
- Available Services: Bill Pay, AutoPay Sign-up, Paperless Billing Enrollment, Add Additional Users to your Account, Manage Payment Methods, Billing/Payment History, Budget Billing Enrollment, Payment Extension Requests, Monitor Usage, Account Overview, Report Outages, Report Issues/Submit a Service Request, Monitor Service Requests, Update Contact Information, Manage Notifications + more…
New Construction Office
New Construction Office Hours:
- In-Office: 8:30 am-4:00 pm | Tuesday through Thursday
- Virtual (phone & email): 8:30 am-4:30 pm | Monday through Thursday
To schedule an appointment, please call (423)625-2800 option 1 > then option 3 or email [email protected].
*Walk-ins not accepted. New Construction meetings are available by appointment only.
Available Services:
- New Construction Utility Hook-ups
- Service Changeovers
- New Water & Sewer Service Hook-ups
- New Electric Construction Projects
- Camper Poles
- Temporary Service Installations
- Construction Payments
*NU does not issue permits. Please refer to our New Construction Guide for more information on requirements.
Holiday Schedule
Newport Utilties will be closed on the following holidays:
- New Year’s Day: January 1
- Martin Luther King Day: January 20
- Presidents Day: February 17
- Good Friday: April 18
- Memorial Day: May 26
- Independence Day: July 4
- Labor Day: September 1
- Columbus Day: October 13
- Veterans Day: November 11
- Thanksgiving Day: November 27
- Day After Thanksgiving: November 28
- Christmas Eve: December 24
- Christmas Day: December 25
Ways to Pay
→ Download Ways to Pay Document
- SmartHub App
- Card
- AutoPay Enrollment
- Pre-Pay Funds Deposit
- → Learn how to set up your SmartHub Account
- → Download the iPhone App
- → Download the Android App
- → View in Browser
- Pay-by-Phone
- Card
- (423) 625-2800 option 3
- Call Payment Portal Directly: (855) 939-3560
- Pay-Now Site
- Card
- → Go to Pay Now Site
- Lobby
- Cash
- Card
- Check
- Autopay Enrollment
- Pre-Pay Funds Deposit
- Drive-Thru
- Cash
- Check
- Kiosk
- Cash – NO COINS
- Card
- Night Depository Box
- Check
- Mail-In
- Check
- Pay at Tennessee State Bank
- Cash
- Check
- Walmart Money Center
- Cash
- Check
- $1.50 convenience fee
- New: Vanilla Direct payments at any participating Dollar General, CVS, Family Dollar, Walgreens (Learn More)
Options for Bill Pay Assistance:
- AutoPay (Apply)
- Pre-Pay (Learn More & Apply)
- Budget Billing (Learn More)
- → Douglas-Cherokee Economic Authority Bill Assistance
Contact Us
→ (423) 625-2800
Customer Service
- URL: NewportUtilities.com/Customer-Service
- Phone: (423) 625-2800 option 1 > option 5
- Email: [email protected]
New Construction
- URL: NewportUtilities.com/New-Construction
- Phone: (423) 625-2800 option 1 > option 3
- Email: [email protected]
Broadband:
- Website: NUConnect.com
- Phone: (423) 532-3555
- Email: [email protected]
Physical Address:
170 Cope Blvd.
Newport, TN 37821
Mailing Address:
P.O. Box 519
Newport, TN 37822