Payment FAQs

View Ways to Pay
How do I pay my bill?

You can pay your bill:

    • In your SmartHub account:  24/7  |  Learn how to sign up here
      • Card or Bank Draft
    • Over the Phone:  24/7  |  (423)625-2800 option 3 or direct at (855)939-3560
      • Card or Bank Draft
    • Pay Now Link:  24/7  |  https://newportutilities.smarthub.coop/ui/#/paynow
      • Card
    • NU Kiosk:  24/7  |  Located in the ORNL parking lot on the West side of NU’s main office
      • Exact Cash or Card – no coins accepted
    • Drive-Thru: Monday through Thursday 8:00 a.m. – 4:30 p.m.
      • Cash or Check
    • New: Vanilla Direct – Pay at any participating Dollar General, CVS, Family Dollar, or Walgreens. Learn more here.
      • Cash only
    • Drop Box: 24/7  |   Located in the drive-thru
      • Cash or Check
    • Lobby: Tuesday through Thursday 8:30 a.m. – 4:00 p.m.
      • Cash, Check, Card, or Bank Draft
    • Mail-In: Mail in payments to Newport Utilities, P.O. Box 519, Newport, TN 37822
What is SmartHub? How do I sign up?

SmartHub is our all-in-one account management tool designed to help our customers pay bills, monitor their usage, report outages, manage notifications, and more.

Learn how to create an account here.

*You will need your account number, name, and email address to get started.

Click here to download the SmartHub App:

How do I set up AutoPay?

Download and complete our AutoPay Authorization Form. Submit the completed form here. Contact us at (423)625-2800 or [email protected] for additional assistance.

What is PrePay?

PrePay allows customers to deposut funds to their NU account in amounts of your choosing up until the bill’s due date.

→ Learn More about How PrePay Works here

→ Download the PrePay Authorization Application

*Please download and complete the form in its entirety before submitting to Customer Service.

How do I update my payment method(s)?

You can update your Payment Method(s):

Payment Extensions

How many days can I extend my payment?

11 Days

How do I set up a Payment Extension?

You can set up a Payment Extension:

  • In your SmartHub app/account (Go to Bill & Pay > Payment Extensions)
  • Over our Pay-by-Phone System (423)625-2800 option 3 or (855)9939-3560 to call direct
  • At our office/drive-thru during normal business hours
How many times can I extend my payment?

Once every rolling 12-month period.

What happens if I do not pay my bill by the extension due date?

If your payment is not received by the new extension due date, your payment extension will default and your utility may be eligible for disconnect. Please note that if your utility is disconnected, you will have to pay a reconnection fee for each reconnected service.

How do I know if I'm eligible for a payment extension?

If you meet the eligibility requirements, a link can be found under the SmartHub Payment Extensions tab to add a payment extension. If you are ineligible to receive a payment extension at that time, a message at the bottom of the screen will indicate so. Please note that, if you have already created a payment extension, the link will not be visible, but you can view information about your existing payment arrangement in the table.

You can also call Customer Service at (423) 625-2800 and speak to a representative to determine your eligiblility.

I think I should be eligible for an extension, but my SmartHub says I'm ineligible. Why?

Potential Reasons for Ineligibility:

  • Your account does not have a Past Due balance
  • You have set up a Payment Extension in the last 12 months or currently have an active Extension
  • Your account is on AutoPay (i.e. you have an active automatic bank draft set up)
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