Pay Your Bill Your Way.

Let’s face it, nobody likes paying bills. So, if we can’t make it more enjoyable, at least we can make it more convenient by giving you plenty of options to pay your Newport Utilities bill in whatever way is easiest for you. You may even find some of these ways will save you time, effort and money on gas and postage. We can’t make your bill go away, but we’ll try to make it easier to pay.

Pay Online or on Our App

Click here to log in and pay your bill online
In addition, our SmartHub payment app is available for both android & iphones.

Pay by Mail

Mail in payments to Newport Utilities, P.O. Box 519, Newport, TN 37822

Pay by Phone

Call the NU main number at (423)625-2800 and select Option 2 to make a secure payment by phone any time day or night. Or you may call the payment portal directly by dialing toll free (877)779-8581.

Automatic Payment Program

Through our convenient automatic payment program, you can pay via safe and secure bank drafts or credit card transactions.

Our automatic payment program:

  • Eliminates worries over misplaced bills and incurring penalties
  • Saves you money on postage, gas, and check charges

To sign up for our automatic payment program, or to learn more about the alternative methods of payments, just call our customer service department at 423-625-2800.

24/7 Kiosk

Located between Newport Utilities (170 Cope Boulevard) and Lowland Credit Union (LCU) in the LCU parking lot. The kiosk accepts cash, checks, and card payments, and it prints a receipt for the transaction, if requested. Just bring your bill to scan, or your account number. Once you’re finished, simply LOG OFF to close the account.

This kiosk does NOT dispense change. All money posted goes to the account. Any additional payments are recorded as a credit. Late fees will apply when applicable.

Night Depository

Our payment night depository is available 24/7 at our 170 Cope Boulevard office. It is checked between 7:15am and 7:30am, Monday through Friday. Any payments retrieved from the night depository will be posted on the previous business day. Late fees will apply when applicable.

NO CASH is accepted at the night depository. Checks or money order ONLY.

Two-Span Drive Thru

Our two-span drive-thru window is located at our 170 Cope Boulevard office. The drive-thru window is open Monday through Friday, 8:00 a.m. – 4:30 p.m.

Pay at our Main Office

Please note that we are practicing CDC guidelines for social distancing to help prevent the spread of COVID-19. All visitors to the lobby must keep a safe distance of at least six feet. We are also limiting the number of visitors in the lobby. 

Main Office
170 Cope Boulevard

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Pay at the Bank

You can pay your Newport Utilities bill at various bank locations as long as the bill is not past due. Click here to see the list.